Privacy Policy
This Privacy Policy explains how Kannauj Royal Perfumer handles information submitted through this website. We aim to collect only information needed to operate the store, process orders, provide support and maintain website security.
Information We May Collect
- Name, mobile number, email address and delivery address when you place an order.
- Order items, quantities, prices, payment method and order/payment status.
- Information you voluntarily provide in support or wholesale enquiries.
- Technical information that may be processed by hosting/security infrastructure, such as IP address, browser information and request logs, where required for security and operation.
- Cart and basic preference data stored in your browser, where used by the website to keep your shopping cart working.
How We Use Information
- To create, process and deliver orders.
- To confirm payments, COD orders, cancellations and refunds.
- To respond to customer support requests.
- To prevent fraud, abuse, spam and unauthorized access.
- To maintain, troubleshoot and improve the website.
Payment Information
Online payments are processed through Razorpay. We do not intend to store your full card number, CVV or UPI PIN on this website. Payment information is handled by the payment provider according to its own terms and privacy practices.
Service Providers
The website uses infrastructure and service providers such as Cloudflare for hosting/security, Supabase for application data/storage, and Razorpay for payment processing. Information is shared with service providers only as needed to provide the relevant service, protect the website or comply with applicable requirements.
Cookies & Local Storage
The website may use browser storage such as local storage to remember your cart and related shopping state. Your browser also handles normal web/HTTPS requests to the hosting and security infrastructure.
Data Security
We use reasonable technical and organizational measures to protect information. However, no internet transmission or storage system can be guaranteed to be 100% secure. We do not promise absolute security.
Data Retention
Order and support information may be retained for as long as reasonably necessary for fulfilment, customer support, accounting, legal obligations, dispute handling and security.
Your Choices & Requests
If you want to ask about your personal information, request correction of an incorrect order detail, or raise a privacy concern, contact us using the details below. We may need to verify the request before making changes.
Third-Party Links
The website may link to services such as WhatsApp, Instagram or payment pages. Once you leave our website, the third party's own privacy policy and terms apply.