Return Policy
Last updated: 5 October 2026
Because attars and perfumes are fragrance products and are supplied for personal use, returns are accepted only in eligible conditions.
Eligible Returns
- Wrong product, missing product, or product damaged in transit.
- For a change-of-mind return, the item must be unopened, unused, sealed and in its original condition and packaging.
- Return requests should normally be raised within 7 days of delivery.
Not Normally Eligible
- Opened, used, sprayed or partially used fragrance products, except where the product itself is defective or the wrong item was supplied.
- Products damaged after delivery due to misuse, leakage caused by improper handling, or missing original packaging.
How to Request a Return
Contact us with your order ID, registered mobile number and clear photos/video where relevant. Do not send a product back until our support team confirms the return instructions.
Inspection
Returned items may be inspected before a return, replacement or refund is approved.